P R E  - S A L E S

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their website?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. At this time we accept PayPal and mail-in payments.
    Most PayPal accounts allow you to use a credit card as the funding source.

Q. What operating system (OS) do your servers run?
A. Our servers run Linux Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?
A. No, we do not allow adult sites.
    See Terms of Service (TOS)

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. How long does it take to setup my account?
A. Typically your account will be setup automatically within 15 minutes of ordering.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.



D N S

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate. This is out of our
control and there is nothing we can do to speed up the process.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail. If you have lost your welcome email you can
email us requesting your DNS address.



C O N T R O L     P A N E L

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel



F T P
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.


P A T H S

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail



E M A I L

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar.
You will not login to your cpanel and create a subdomain to go to the address you just copied.



CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can
manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.



S O F T W A R E   V E R S I O N S

Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.



B I L L I N G

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days,
and we process your refund in less then 24 hours.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password,
and why you wish to cancel. You must also include the phrase: "I give you permission
to delete my website and all of it's content."




S S L

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.

Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.

Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it
there will be an installation fee. Email us for details.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask
the supplier you purchased it from.



S U B D O M A I N S

Q. How do I setup a subdomain off my site?
A. Subdomains and Add-on domains are currently not allowed.